Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we collect automatically, and information from third parties.

1.1 Information You Provide

When you fill out an enquiry form, register for a free counselling session, or contact us via phone, email, or WhatsApp, we may collect:

• Personal identification information: Full name, date of birth, nationality, gender
• Contact information: Mobile number, email address, home address, city, state, PIN code
• Academic information: Class 10 and 12 marks, NEET score, preferred country/college, preferred intake year
• Guardian/parent information: Parent's name, contact number, and relationship
• Communication data: Any messages, queries, or documents you send us (such as mark sheets or identity proofs submitted for admission processing)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect technical data such as:

• IP address and approximate location (city/country level)
• Browser type and version, device type (mobile/desktop/tablet)
• Operating system
• Pages visited, time spent on pages, referral URL
• Search terms used on the website

This data is collected via server logs and analytics tools and is not linked to your personal identity without your consent.

1.3 Information from Third Parties

We may receive limited information from social media platforms (e.g., Facebook Lead Ads) if you submit an enquiry form through those platforms. This is governed by those platforms' own privacy policies as well.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Counselling and admission processing: To evaluate your eligibility, recommend suitable colleges and countries, and guide you through the admission process
• Communication: To respond to your enquiries, provide updates on your application status, share admission timelines, and send relevant information about our services
• Service delivery: To facilitate visa applications, fee payment coordination, pre-departure orientation, and post-arrival support
• Marketing communications: To send you information about new destinations, college tie-ups, scholarship opportunities, and updates (you may opt out at any time)
• Website improvement: To analyse usage patterns, improve user experience, troubleshoot issues, and optimise our website content
• Legal compliance: To meet applicable legal, regulatory, or contractual obligations
• Internal records: To maintain accurate records of student placements and service history for quality assurance and reporting purposes

We will not use your personal information for purposes incompatible with those listed above without first obtaining your explicit consent.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for commercial uses. We may share your information only in the following limited circumstances:

3.1 Partner Colleges and Universities

With your knowledge and consent, we share your academic and personal details with the medical colleges and universities you apply to. This sharing is strictly necessary for processing your application and enrollment.

3.2 Visa Agencies and Government Bodies

For visa and immigration processing, we may share required documents and information with authorized visa agencies, embassy offices, or government departments as required by law.

3.3 Service Providers

We may engage trusted third-party service providers (e.g., hosting providers, email service platforms, analytics tools) who process data on our behalf under strict confidentiality agreements. They are not permitted to use your data for their own purposes.

3.4 Legal Requirements

We may disclose your information if required to do so by applicable law, court order, or governmental authority, or if we believe such disclosure is necessary to protect our legal rights or the safety of others.

3.5 Business Transfers

In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to the acquiring entity. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience.

4.1 What Are Cookies

Cookies are small text files stored on your browser or device. They help us remember your preferences, analyse traffic patterns, and serve you relevant content.

4.2 Types of Cookies We Use

• Essential cookies: Necessary for the website to function. They cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the website (e.g., Google Analytics). Data is aggregated and anonymised.
• Preference cookies: Remember your settings or preferences for a better experience on return visits.

4.3 Managing Cookies

Most browsers allow you to refuse or delete cookies via their settings. Disabling cookies may affect some website functionality. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Enquiry data (no admission): Retained for up to 12 months, after which it is securely deleted unless you re-engage with us.
• Active student records: Retained for the duration of your studies and up to 5 years thereafter for reference and compliance purposes.
• Completed admission records: Retained for 7 years as required by applicable financial and legal regulations.
• Website analytics data: Retained for up to 26 months in aggregate, anonymised form.

After retention periods expire, data is securely erased or anonymised.

6. Security of Your Information

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorised access, use, alteration, or disclosure. These include:

• HTTPS encryption for all data transmitted via the website
• Access controls limiting who within our organisation can view personal data
• Secure storage for physical documents submitted during admission processing
• Regular review of our data collection, storage, and processing practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

7. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct inaccurate or incomplete data
• Right to deletion: Request that we delete your personal data, subject to our legal obligations
• Right to object: Object to our processing of your data for marketing purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
• Right to data portability: Receive your data in a structured, machine-readable format where technically feasible

To exercise any of these rights, please contact us at info@neglobaleducare.com with the subject line "Privacy Request". We will respond within 30 days. We may need to verify your identity before fulfilling a request.

8. Third-Party Websites

Our website may contain links to external websites (e.g., college websites, embassy portals, government immigration pages). These third-party sites have their own privacy policies, and we have no responsibility or liability for their content or activities. We encourage you to review the privacy policy of any external site you visit via links on our platform.

9. Children's Privacy

Our services are intended for students who are at least 17 years of age or older (given the minimum age for MBBS/BDS admission). We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete such data.

For students between 13 and 17, we encourage parental involvement. Parents or guardians who sign up on behalf of a minor accept this policy on the minor's behalf.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy. For significant changes, we may also notify you directly via email or a prominent notice on the website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: